Return & Exchange

At Vanicol, your satisfaction is our top priority. We understand that circumstances may change, and we're committed to providing a hassle-free return process. Please review our refund policy below:

30-Day Return Window: We accept returns within 30 days from the date of receipt. If you decide to return an item within this timeframe, we're here to assist you.

Defective Products: In the rare event that your return is due to a defect or quality issue with the product, we will cover the return shipping costs. Ensuring your satisfaction is our primary concern, and we aim to provide you with a product that meets the highest standards.

Other Reasons for Return: If you choose to return an item for reasons other than defects, such as a change of preference, you will be responsible for the return shipping costs.

No Return Fees: We believe in simplicity and transparency. Rest assured, we do not charge any return processing fees.

Return Address: UNIT 1307, BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI, KOWLOON, HONG KONG

Return Phone: +852 3552-6075

Return Email: [email protected]

Standard Return Process:

Initiate the return process by contacting us at [email protected].
Carefully package the item in its original condition and packaging.
Clearly include your name, order number, and reason for return within the package.
Send the package to the provided return address using a trackable method.
Once we receive and inspect the returned item, we will process the refund within 10 business days.
Damages and Issues: If you receive a defective or damaged item, please contact us immediately. We will promptly address the issue and work towards a solution.

Exclusions: Please note that certain items cannot be returned, including perishable goods, custom products, and personal care items. Sale items and gift cards are also non-returnable.

Exchanges: For a swift exchange, we recommend returning the original item and making a separate purchase for the desired item.

Refunds: Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, the refund will be processed within 10 business days to your original payment method. Kindly note that the processing time of the refund may vary depending on your bank or credit card company.

Should more than 15 business days pass since your return was approved, please reach out to us at [email protected]. Your satisfaction remains our priority, and we're here to ensure a smooth and prompt refund process.